Refund Policy
At Ranger's Merch, we take pride in the quality and craftsmanship of our custom products. Because every item is created specifically to your exact specifications, we have specific guidelines regarding returns and refunds.
Custom & Personalized Products
Due to the personalized nature of our custom products, all sales are final. We do not accept returns, exchanges, or offer refunds for custom-made items if you change your mind, provide incorrect details (such as typos or incorrect color choices), or order the wrong size.
Please carefully review all order details, proofs, and specifications before submitting your purchase.
Digital Designs & Downloads
Because digital items are delivered electronically and cannot be physically returned, they are not eligible for refunds or exchanges once the final files have been delivered or downloaded.
Damaged, Defective, or Incorrect Items
We stand by our work. If your custom item arrives damaged, defective, or if we made a distinct error in the design or production (e.g., the final product does not match the approved proof), we will gladly make it right.
To report an issue, please follow these steps:
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Contact us at [Your Email Address] within [7/14] days of receiving your order.
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Include your order number in the subject line.
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Attach clear photos of the damaged or incorrect item, along with a brief description of the issue.
Once we review the issue, we will promptly arrange for a replacement or a refund at our discretion.
Order Cancellations & Modifications
We begin processing custom orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us within [24] hours of placing it. Once production has started or custom design work has actively begun, we can no longer cancel, alter, or refund the order.
Need help?
If you have any questions about our policy or your specific order, please reach out to us via our contact form at Contact Us.