Shipping Policy

Last Updated: 08/29/2026

At Ranger's Merch, we strive to deliver your custom projects and products as efficiently as possible. Because we specialize in custom digital assets, software, and web design, our delivery process looks a little different than a traditional e-commerce store.

1. Digital Delivery (Digital Art, Graphics)

The vast majority of our custom products—including custom digital graphics—are delivered entirely electronically.

Delivery Method: Final digital products will be delivered via email, a secure download link, or a direct transfer to your hosting platform (e.g., Wix).
Processing Time: Delivery timelines for custom digital work depend heavily on the scope of the project and the revision process. Estimated delivery dates will be provided in your initial project proposal or invoice.
Shipping Costs: There are no shipping fees for digital downloads or electronic services.

2. Physical Products

For any physical custom items, order fulfillment and shipping times vary based on production.

Processing Time: Custom physical orders typically take [3 to 7] business days to produce before they are shipped.
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Carrier and Tracking: Once your physical item is dispatched, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Locations: We currently ship to addresses within the United States. Note: Because our operational location can occasionally change while traveling, return addresses on physical packages may vary.

3. Delays and Exceptions

Client Response Times: For custom work, delivery timelines are contingent upon timely feedback and approvals from you. Delays in approving proofs or providing required assets will extend the final delivery date.
Unforeseen Circumstances: We are not responsible for delays caused by third-party hosting outages, internet service disruptions, or postal carrier delays once a physical package has been handed off.

4. International Orders

For digital products, we gladly accept international clients. For physical goods, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ranger's Merch is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Contact Us

If you have any questions regarding the delivery of your custom project or physical order, please reach out via the Contact Us Form.